Existing orders
Order, delivery, or tracking
View the order record and tracking first. Send the order number, order email, and shipping postal code when a person needs to investigate.
Bertie County Seeds customer support
Contact Alliance of Native Seedkeepers
Get order help, seed and growing guidance, storefront information, wholesale support, donation forms, or partnership contacts from the team behind Alliance of Native Seedkeepers and Bertie County Seeds in Colerain, North Carolina.
Native seed company support
Real team responses
Colerain, North Carolina
Support for customers, gardeners, retailers, and partners
Find the right next step.
Start with the fastest path for your question. Dedicated forms and policies often provide an answer immediately; the message form is here when a person needs to review the details.
Search support paths and common questions without leaving the page.
No exact answer matched that search.
Try a broader word or send the details to our team.
Product support
Warranty, damage, or wrong item
Review the current coverage and process, then send one message with the order number, product, condition, and date received.
Garden guidance
Seed selection or growing questions
Use the product facts and guided collections first. For a specific issue, share the variety, location, sowing date, preparation, soil, light, water, and temperatures.
Main Street
Storefront and local pickup
Find the Colerain storefront, current hours, directions, and product-level pickup information for Bertie County Seeds.
Retail partners
Wholesale seeds and display racks
Retailers, co-ops, garden centers, community markets, and other organizations can use the dedicated wholesale inquiry page.
Community and media
Donations, workshops, media, and partnerships
Use the donation form for seed requests. For workshops, interviews, events, and partnerships, send a concrete proposal with timing, audience, role, and budget.
Bertie County Seeds · Colerain, North Carolina
Visit the public storefront of Alliance of Native Seedkeepers.
Bertie County Seeds brings the online seed catalog into a real Main Street place with seeds, garden supplies, books, pantry goods, gifts, and seasonal additions. Product-level pickup notices show whether an individual item is currently eligible for local pickup.
124 S Main StreetColerain, NC 27924
- Online and storefront inventory can differ.
- Pickup availability is shown on eligible product pages.
- Holiday, weather, and event hours may change.
Storefront hours
- Monday
- Closed
- Tuesday
- –
- Wednesday
- –
- Thursday
- –
- Friday
- –
- Saturday
- –
- Sunday
- Closed
Answers you can use now
Popular customer-support questions.
The current Shipping Policy and Refund Policy remain the controlling sources for operational terms. These answers help you take the right next step.
Where can I find my order status and tracking?
Tracking is sent to the email used for the order when the shipping label is created. Check spam or junk folders and the account order page first. If the record is missing or appears incorrect, use the order topic above and include the order number and shipping postal code.
When should my order ship?
Our target processing time is listed in the current Shipping Policy. Peak seed season, large sales, weather, carrier conditions, and unusual order volume can extend processing. The policy is the current source for processing, delivery, destinations, and restrictions.
Can I change an address or order after placing it?
Send the request as quickly as possible, but changes are not guaranteed after picking, packing, or shipment begins. Include the order number, existing shipping postal code, and the exact requested correction.
What should I provide for a damaged or incorrect item?
Use the warranty or item-issue topic above. Include the order number, product, condition, packaging, and date received. Keep the product, packaging, and clear photographs available; our team can request them after reviewing the form. The Refund Policy contains the current process and conditions.
What does the one-year seed warranty cover?
When properly stored, planted, and cared for, AONSK seeds are warranted for reasonable germination and true-to-type growth for one year from the date of purchase. Weather, pests, storage, planting methods, and other conditions outside our control can affect results. Include the order number, variety, sowing date, preparation, temperatures, light, soil, water, and photographs when requesting review. See the Refund Policy for full terms.
What information helps with a seed or growing question?
Include the exact variety, ZIP or region, sowing date, indoor or direct-sow method, stratification or scarification, germination temperatures, sunlight, soil or container, watering, and what you observe. Product pages and collection Seed Finders are the fastest place to start because they already contain variety-specific facts.
Can I visit Bertie County Seeds or pick up an order?
The storefront is located at 124 S Main Street in Colerain, North Carolina. Current hours appear on this page. Pickup eligibility is shown on individual product pages, and online inventory can differ from storefront inventory.
Where should wholesale, donation, and partnership requests go?
Use the Seed Racks and Wholesale page for retail inquiries and the Seed Donation Request Form for community, educational, tribal, and nonprofit projects. Workshops, interviews, events, and partnership proposals can use the message form above.