Existing orders
Order, delivery, or tracking
Check your order and tracking online, or send us a message. For faster service, include your order number if you have it, the order email and shipping postal code.
Bertie County Seeds customer support
Contact Alliance of Native Seedkeepers
Ask about an order, get help choosing or growing seeds, or plan a visit to Bertie County Seeds in Colerain, North Carolina. Choose a topic below or send us a message.
Native seed company support
Real team responses
Colerain, North Carolina
Support for customers, gardeners, retailers, and partners
Choose a help topic.
Find an answer below, or use the message form to ask our team.
Search the help topics and common questions on this page.
No exact answer matched that search.
Try a broader word or send the details to our team.
Product support
Warranty, damage, or wrong item
Review the current coverage and process, then send one message with the order number, product, condition, and date received.
Garden guidance
Seed selection or growing questions
Start with the variety name and your question. If you have planted it, tell us when, where and what happened. Share any growing details you know.
Main Street
Storefront and local pickup
Find the Colerain storefront, current hours, directions, and product-level pickup information for Bertie County Seeds.
Retail partners
Wholesale ordering is currently closed
We are working toward reopening wholesale and seed-rack ordering. There is no announced reopening date. See the current program status before sending an inquiry.
Community and media
Donations, workshops, media, and partnerships
Use the donation form to request seeds. For workshops, interviews, events or partnerships, tell us your idea, dates and who will take part.
Bertie County Seeds · Colerain, North Carolina
Visit the public storefront of Alliance of Native Seedkeepers.
Bertie County Seeds brings the online seed catalog into a real Main Street place with seeds, garden supplies, books, pantry goods, gifts, and seasonal additions. Product-level pickup notices show whether an individual item is currently eligible for local pickup.
124 S Main StreetColerain, NC 27924
- Online and storefront inventory can differ.
- Pickup availability is shown on eligible product pages.
- Holiday, weather, and event hours may change.
Storefront hours
- Monday
- Closed
- Tuesday
- –
- Wednesday
- –
- Thursday
- –
- Friday
- –
- Saturday
- –
- Sunday
- Closed
Answers you can use now
Popular customer-support questions.
These answers can help you get started. See the Shipping Policy and Refund Policy for full terms.
Where can I find my order status and tracking?
Tracking is sent to the email used for the order when the shipping label is created. Check spam or junk folders and the account order page first. If the record is missing or appears incorrect, use the order topic above and include the order number and shipping postal code.
When should my order ship?
Our target processing time is listed in the current Shipping Policy. Peak seed season, large sales, weather, carrier conditions, and unusual order volume can extend processing. The policy is the current source for processing, delivery, destinations, and restrictions.
Can I change an address or order after placing it?
Send the request as quickly as possible, but changes are not guaranteed after picking, packing, or shipment begins. Include the order number, existing shipping postal code, and the exact requested correction.
What should I provide for a damaged or incorrect item?
Use the warranty or item-issue topic above. Include the order number, product, condition, packaging, and date received. Keep the product, packaging, and clear photographs available; our team can request them after reviewing the form. The Refund Policy contains the current process and conditions.
What does the one-year seed warranty cover?
When properly stored, planted, and cared for, AONSK seeds are warranted for reasonable germination and true-to-type growth for one year from the date of purchase. Weather, pests, storage, planting methods, and other conditions outside our control can affect results. Include the order number, variety, sowing date, preparation, temperatures, light, soil, water, and photographs when requesting review. See the Refund Policy for full terms.
What information helps with a seed or growing question?
Start with the variety name, your location and your question. If you have already planted the seeds, include:
- When and where you planted them, such as indoors, in a pot or in the ground.
- Any preparation before planting, such as soaking or chilling the seeds.
- What you know about the light, soil, watering and temperature.
- What you are seeing and what you have tried.
You can leave out details you do not know. The product page is a useful place to check the variety’s growing instructions.
Can I visit Bertie County Seeds or pick up an order?
The storefront is located at 124 S Main Street in Colerain, North Carolina. Current hours appear on this page. Pickup eligibility is shown on individual product pages, and online inventory can differ from storefront inventory.
Where should wholesale, donation, and partnership requests go?
Wholesale and seed-rack ordering is currently closed while we work toward reopening. Check the wholesale status page for updates. Community, educational, tribal, and nonprofit projects can use the Seed Donation Request Form. Workshops, interviews, events, and partnership proposals can use the message form above.