Terms of service

Terms of Service for Alliance of Native Seedkeepers

Welcome to Alliance of Native Seedkeepers. By using our services, including but not limited to our website and online store, you agree to comply with and be bound by the following Terms of Service. Please read these Terms carefully.

1. Definitions

In these Terms of Service ("Terms"):

"Company," "we," "us," and "our" refer to Alliance of Native Seedkeepers.

"Services" refer to our website, online store, products, communications, customer support, and any other services we provide, whether now existing or added in the future.

"User," "you," and "your" refer to any person accessing or using our Services.

"Policies" refer to our Shipping Policy, Return and Refund Policy, Privacy Policy, and any other policies or notices referenced in these Terms or posted on our website.

2. Acceptance of Terms

By accessing or using our Services, creating an account, placing an order, communicating with our staff, or otherwise engaging with Alliance of Native Seedkeepers, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.

If you do not agree to these Terms, you may not use our Services.

3. Changes to Terms

We reserve the right to change, modify, or revise these Terms at any time. Any changes will be effective immediately upon posting on our website, unless otherwise stated.

Your continued use of the Services after updated Terms are posted constitutes your acceptance of the revised Terms.

We recommend reviewing this page periodically to stay informed of updates.

4. Account Registration

To make purchases through our online store, you may be required to create an account.

You agree that:

You will provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account login credentials.
You are responsible for all activities occurring under your account.
You will notify us immediately at Contact Here if you suspect unauthorized use of your account or any other security breach.

We reserve the right to refuse registration, suspend, restrict, or terminate accounts at our discretion, subject to these Terms and applicable law.

5. Intellectual Property

All content on our website and in our materials, including but not limited to text, logos, images, graphics, icons, product descriptions, page design, and other visual or written media, is the property of Alliance of Native Seedkeepers or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not:

Copy, reproduce, distribute, modify, publish, republish, display, transmit, sell, license, or create derivative works from our content without our express written permission.
Use any of our trademarks, trade dress, branding, product names, or other proprietary materials without authorization.
Use our content for commercial purposes without written permission.

Limited personal, non-commercial use is permitted so long as it does not violate these Terms.

6. User Responsibilities and Acceptable Use

You agree to use our Services only for lawful purposes and in a manner consistent with these Terms and all applicable laws.

You agree not to:

Use our Services for any unlawful, fraudulent, deceptive, or harmful purpose.
Submit false, misleading, or incomplete billing, shipping, payment, or account information.
Use a freight forwarder, package forwarding service, reshipper, export broker, virtual mailbox service, or similar intermediary in violation of our policies.
Attempt to evade customs duties, agricultural regulations, import restrictions, export restrictions, or other applicable laws.
Interfere with, disrupt, damage, disable, overburden, or impair our Services or systems.
Attempt to gain unauthorized access to our systems, accounts, or data.
Distribute malware, viruses, bots, malicious code, or other harmful technologies.
Spam, scrape, phish, impersonate another person, or otherwise misuse our Services.
Post, transmit, or submit any content that is defamatory, abusive, threatening, obscene, discriminatory, harassing, fraudulent, or otherwise objectionable.
Submit knowingly false claims, false complaints, fraudulent chargebacks, or other bad-faith demands.
Attempt to pressure, manipulate, or coerce our staff into violating our policies, shipping rules, refund rules, or applicable law.

You are responsible for any content you submit, post, or upload to our Services, including ensuring that it is lawful and appropriate. We reserve the right, but are not obligated, to remove, reject, or modify any content at our discretion.

You also agree to communicate with our staff in a lawful and respectful manner.

7. Abusive Conduct and Staff Protection

We are committed to maintaining a safe and respectful environment for our staff, customers, and community. You may not engage in abusive, threatening, harassing, coercive, discriminatory, or otherwise inappropriate conduct toward Alliance of Native Seedkeepers, its owners, employees, contractors, agents, or representatives.

Prohibited conduct includes, without limitation:

Threats of violence, intimidation, stalking, or harassment
Abusive, insulting, obscene, or discriminatory language directed at staff
Repeated hostile, bad-faith, retaliatory, or excessive communications
Attempts to pressure staff to violate company policy, refund policy, shipping policy, or applicable law
Fraudulent claims, false complaints, chargeback abuse, or knowingly false accusations
Doxxing, publishing private information, or encouraging others to target, harass, or threaten our staff or business
Impersonation, deception, or other conduct intended to intimidate staff or disrupt our business operations

We reserve the right, at our sole discretion and to the fullest extent permitted by law, to refuse service, cancel orders, deny refunds except where required by law, limit or cease communication, suspend or terminate accounts, block access to the Services, and take any other lawful action we deem necessary in response to conduct that violates this section.

Where appropriate, we may preserve records and provide information to payment processors, platforms, carriers, legal counsel, law enforcement, or other appropriate third parties in connection with suspected fraud, threats, harassment, unlawful conduct, or abuse of our Services.

8. Data Collection and Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your information.

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

9. Purchase Terms and Order Acceptance

By placing an order through our website, you represent and agree that:

All information provided, including billing, shipping, and contact information, is accurate and complete.
You are authorized to use the payment method submitted.
The order is being placed for a lawful purpose and in compliance with our policies and applicable law.

All orders are subject to review and acceptance. We reserve the right to refuse, cancel, limit, hold, or verify any order at our discretion, including where we suspect fraud, forwarding activity, export circumvention, customs or regulatory evasion, payment risk, policy violations, abuse of our Services, or violations of applicable law.

Order confirmation does not guarantee acceptance. An order is not accepted until we process it for fulfillment.

10. Cancellation and Refund Framework

Orders may be canceled before shipment subject to the terms stated in our Shipping Policy and Return and Refund Policy.

Once an order has shipped, it generally cannot be canceled.

Refunds, replacements, store credit, germination claims, and other remedies are governed by our Return and Refund Policy and any other applicable written policy.

We reserve the right to deny refund requests, replacement requests, or other claims that are fraudulent, abusive, untimely, unsupported, or otherwise inconsistent with these Terms or our posted policies, except where prohibited by law.

11. Shipping and Handling

All shipping terms, including carriers, estimated delivery times, stuck or delayed shipment handling, lost or stolen package procedures, address requirements, shipment restrictions, interception attempts, and forwarding restrictions, are governed by our Shipping Policy, which is incorporated into these Terms by reference.

By placing an order, you acknowledge and agree that:

Delivery times are estimates and not guarantees.
We may refuse, cancel, hold, intercept, recall, or attempt to intercept shipments where permitted under our Shipping Policy.
We do not ship to freight forwarders, reshippers, or similar intermediary services where prohibited by our Shipping Policy.
Once a package is marked as delivered by the carrier, responsibility for the package generally transfers to the customer, as explained in our Shipping Policy and Return and Refund Policy.
You must report delivery issues within the timeframes specified in our policies.
You are responsible for complying with any destination-specific laws or import rules applicable to your order.
We are not responsible for customs duties, import taxes, inspection fees, permit costs, or related charges for international or regulated shipments unless expressly stated otherwise.

12. Seeds, Product Use, and Regulatory Compliance

Seeds and related plant materials may be subject to local, state, federal, tribal, provincial, national, customs, agricultural, quarantine, import, export, or phytosanitary laws and regulations depending on destination.

By ordering from us, you represent that:

The shipping address you provide is the final destination of the order.
You are legally permitted to receive the products ordered at that destination.
You are responsible for understanding and complying with all laws, regulations, restrictions, permit requirements, and import requirements applicable to your order.

We reserve the right to refuse, hold, limit, cancel, intercept, or decline to fulfill any order that appears to violate law, require documentation or compliance steps we do not provide, or otherwise create legal or regulatory risk.

13. Germination Guarantee and Limited Warranty

We warrant that, when properly stored, handled, planted, and cared for, our seeds will:

Germinate at reasonable rates for one (1) year from the date of purchase, and
Grow true to type for the variety purchased

This is a limited warranty and is subject to the limitations, conditions, exclusions, and procedures described in our Return and Refund Policy.

This limited warranty does not apply to issues caused by factors outside our control, including but not limited to:

Weather
Soil conditions
Watering practices
Pests
Disease
Improper planting methods
Improper storage
Improper handling after delivery
Local growing conditions
Customer error or misuse

Except as expressly stated in our written policies, we disclaim all other warranties, express or implied, to the fullest extent permitted by law, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14. Communications and Customer Service

By providing your email address or other contact information, you consent to receive communications from us relating to your account, orders, customer service issues, policy changes, and use of our Services.

We reserve the right to determine the manner, scope, frequency, and continuation of customer service communications.

Where we determine that a customer’s conduct is abusive, threatening, fraudulent, harassing, or otherwise improper, we may restrict communications to email only, cease non-required communications, or decline further customer service interactions except as required by law.

15. Chargebacks, Payment Disputes, and Fraud Prevention

You agree not to initiate a chargeback, payment dispute, or reversal in bad faith or in circumstances where the issue is governed by our clearly stated policies and could reasonably be addressed through our customer service process.

We reserve the right to contest chargebacks or payment disputes with evidence including, without limitation, order records, tracking information, delivery confirmation, account records, communications, IP or fraud screening data where available, policy acknowledgments, and other relevant business records.

We reserve the right to refuse future service, cancel pending orders, suspend accounts, or take other lawful action in response to fraudulent chargebacks, payment abuse, or other misuse of the payment system.

16. Dispute Resolution

We encourage you to contact us first HERE to attempt to resolve any concerns or disputes informally.

If a dispute cannot be resolved informally, then to the fullest extent permitted by law:

You agree that any dispute, claim, or controversy arising out of or relating to your use of the Services, your purchase of products, these Terms, or any referenced policy will first be submitted to mediation or arbitration before resorting to litigation, where enforceable.
Any legal action, arbitration, mediation, or proceeding shall take place in Bertie County, North Carolina, unless otherwise required by law.
You consent to the exclusive jurisdiction and venue of the courts and tribunals located in or serving Bertie County, North Carolina, for any matter not subject to binding arbitration.
You waive any objection to jurisdiction or venue based on inconvenient forum or similar doctrines, to the extent permitted by law.

17. Refusal of Service, Termination, and Protective Action

We reserve the right to refuse service, cancel orders, limit fulfillment, suspend or terminate accounts, restrict access to the Services, block users, or cease further communication with any user at any time, with or without notice, if we believe that:

You have violated these Terms, our policies, or applicable law;
Your conduct is abusive, threatening, harassing, discriminatory, fraudulent, deceptive, or harmful to us, our staff, other users, or third parties;
Your activity involves chargeback abuse, forwarding fraud, export circumvention, regulatory evasion, or misuse of our Services; or
Your activity poses a legal, financial, reputational, operational, or security risk to our business.

We are not required to continue serving any customer whose conduct we reasonably believe is abusive, threatening, fraudulent, unlawful, or harmful.

Termination, refusal of service, order cancellation, communication restriction, or other protective action does not limit any other rights or remedies available to us under these Terms, our policies, or applicable law.

18. Force Majeure

We shall not be liable for any delay, interruption, or failure in performance resulting from causes beyond our reasonable control, including but not limited to:

Acts of God
Natural disasters
Severe weather
Fire
Flood
War
Terrorism
Riots
Civil unrest
Labor disputes
Transportation disruptions
Utility failures
Communication network failures
Government action
Embargoes
Public health emergencies
Carrier disruption
Customs delays
Regulatory holds

During any such event, our obligations will be suspended to the extent affected by the force majeure event.

19. Payment Terms

All payments are due at the time of purchase unless otherwise stated.

Accepted payment methods include credit cards, PayPal, and any other methods listed on our website at checkout.

If a payment is not received, is reversed, is flagged as suspicious, or is declined, your order may be delayed, canceled, or not shipped.

For any subscription-based or recurring service, if later offered, you authorize us to charge your selected payment method according to the terms presented at checkout.

You are responsible for any fees, penalties, exchange costs, or related charges imposed by your bank, card issuer, payment provider, or government authority.

20. Limitation of Liability

To the fullest extent permitted by law, Alliance of Native Seedkeepers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of the Services or purchase of products, including but not limited to:

Loss of profits
Loss of revenue
Loss of crops
Gardening or agricultural failure
Loss of business opportunity
Loss of goodwill
Loss of data
Regulatory loss
Customs seizure
Shipping delay
Delivery issue
Third-party misconduct

Our total liability for any claim arising out of or relating to your use of the Services or purchase of products shall not exceed the amount you paid for the specific order or product giving rise to the claim.

Some jurisdictions do not allow certain limitations or exclusions of liability, so parts of this section may not apply to you.

21. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Alliance of Native Seedkeepers, its owners, employees, contractors, agents, representatives, successors, and assigns from and against any claims, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

Your violation of these Terms or our policies
Your misuse of the Services
Your violation of any law or regulation
Your use, resale, forwarding, export, import, planting, or distribution of products purchased from us
Your harassment, threats, abuse, fraud, or unlawful conduct
Your infringement of any third-party rights

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms of Service, together with our:

Shipping Policy
Return and Refund Policy
Privacy Policy
Any other policies or notices explicitly referenced herein

constitute the entire agreement between you and Alliance of Native Seedkeepers regarding the use of our Services and your purchases, and supersede any prior agreements, understandings, or representations, whether written or oral.

24. Governing Law

These Terms and any disputes related to them shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles.

25. Effective Date

These Terms of Service are effective as of [Insert Effective Date] and were last updated on 07/16/2026.

26. Contact Information

If you have any questions about these Terms of Service, please contact us:

Mailing Address:
Alliance of Native Seedkeepers
124 S Main St
Colerain, NC 27924

Contact Form: Click Here