At the Alliance of Native Seedkeepers, we are a small yet dedicated team. Our full-time staff member Fix, juggles numerous responsibilities, from seed packing to order fulfillment, web-design, seed packet design, growing seeds, marketing, and much more. Beth, although employed full-time elsewhere and actively involved in her tribal council, contributes significantly to our operations by maintaining finances and picking up the slack behind Fix. We also have a part-time team member, a full-time student, Chandler, who manages our communications, checking messages several times a week. Additionally, we have one person, Elena helping Beth manage our finances and another, Rahib, assisting with software and development.
Customer Service Approach
We strive to be as efficient as possible in customer service. In an age where instant responses and fast shipping are often expected, we may not always meet these standards. However, we compensate by offering a personal touch, treating each customer like a friend and often remembering repeat customers by name. We ask for understanding and realistic expectations regarding shipping and response times.
Order Processing and Challenges
Currently, without a seed packing machine and with a diverse product range, we often find ourselves packing seeds concurrently with shipping orders. This can lead to additional delays. However, we're optimistic that future investments in machinery and software modifications will significantly streamline this process.
Product Availability and Inventory Management
Our operational capacity does impact our product range and availability. We manage our inventory carefully, ensuring we offer a diverse range of seeds despite our capacity constraints. As we grow, we plan to expand our offerings and improve our inventory management processes.
Growth and Future Plans
Our vision for the future includes expanding our team and operational capabilities. We aim to invest in equipment like seed packing machines, which will allow us to hire more staff and expedite our processes. This growth will not only enhance our efficiency but also enable us to serve our customers better and expand our product range.